On the positive side, the front desk staff, especially Kelli, were very friendly and welcoming.
When we turned on the heat in the room at night a TERRIBLE smell came from the heating unit. We shut the heat off as quickly as possible, but the putrid odor lingered in the room for the rest of the night. It was disgusting. Front desk staff was professional about this and provided the contact info for the Assistant GM, but an email to the management has not been answered which is disappointing. I cannot recommend this hotel based on this experience.
This hotel is nice, even though it is in the hood. There's an Uno restaurant right across the street nd a 7-11 right next door, which was really convenient.
Although it's winter, the floors outside of the rooms and in the elevator were always sticky with something worse than the sleet, but there was always a wet floor sign, even though it appeared the floors were never mopped.
The hotel is across the street from a college. Although the surrounding neighborhood was not very visually appealing, I felt safe and there were no incidents. It's about 20 min from Philly, worth the price.
We had some small issues regarding the cleanliness of the room and a situation we didn't appreciate, this has been given in detail in the feedback requested by the hotel.
The breakfast was decent- waffles, eggs, sausage, bacon, oatmeal, cereal, the usual. I just loved the little old lady that worked there on Christmas Eve.
My stay here was pleasant. Nice neighborhood, not far from interstate. Helpful front desk staff. Rearranged two separate bookings so that I wouldn't have to switch rooms. Room clean. Comfy bed. Shower needs an upgrade. Fruit at Breakfast along with other items. Breakfast area near front entrance automatic doors. Maybe the reason for noticeable flies at breakfast. There's a nice restaurant next door.
I have never stayed at a hotel that everyone that I encountered was as pleasant, helpful and friendly who genuinely seemed to love what they were doing. Kelli who checked us in greeted us with a huge smile, Jerry the breakfast attendant who brought sunshine into the room with her kindness friendliness and was concerned if everybody had what they needed. She made you feel like you were a guest in her home. The rooms were very clean and the decor was also very nice . If we are ever in that area again I t would be the Hotel we would stay in.
Kelly the front desk employee was the BEST! We appreciate her customer service and her overall professionalism. We had some issues but she listens and provided options to make us feel comfortable. The breakfast was presented nicely and the food and drink met our needs. The employee that checked us out and the also the employee that managed the breakfast bar were also very sweet and professional.
Best Western Plus Philadelphia Airport South At Widener University is a US Lodging based in Chester, Pennsylvania. Best Western Plus Philadelphia Airport South At Widener University is located at 1450 Providence Ave, Chester, PA 19013, USA.
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